Purchased Rider 400 in Europe now moving to USA

fallingat120mph
fallingat120mph Registered Users Posts: 1
New Traveler
edited January 2019 in RIDER
I own a Rider 400 (Premium Pack) which states Lifetime Maps (EU45) but now after 4 years am moving back to the United States/North America. I have this on my motorcycle and would really like to continue to use in the US and am wondering if the European model I have can be reset/reprogrammed/updated to use in North America as it's base map(s).

I understand I can buy 1 year subscriptions but would rather have account reflect North America (for lifetime updates) as opposed to Europe.

I thought I read that it is possible through Customer Service but can not find any more information.

Thank you in advance!

Comments

  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @fallingat120mph

    Contact Tomtom Support to sort out your Account

    Support Phone number....
    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    OR

    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You must already be logged into the site for the 'Email Direct link' to work
    Note... The Email Direct Link is problematic with the Firefox browser, try differnt browser

    ATB YFM
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @fallingat120mph

    Contact Tomtom Support to sort out your Account

    Support Phone number....
    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    OR

    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You must already be logged into the site for the 'Email Direct link' to work
    Note... The Email Direct Link is problematic with the Firefox browser, try different browser

    ATB YFM
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @fallingat120mph

    Contact Tomtom Support to sort out your Account

    Support Phone number....
    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    ATB YFM

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