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Did you buy it through TomTom directly? You should reach out to Support who can track it down. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).
I would take care with your buying decision considering TomTom left the wearables business a year ago and is just selling out their inventory. All production and development has stopped and there will be no new features or changes to the existing features in the future. If you are able, you may want to consider returning the device and going with another brand that is active in the sports watch market and intends to continue producing and supporting devices.
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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I would take care with your buying decision considering TomTom left the wearables business a year ago and is just selling out their inventory. All production and development has stopped and there will be no new features or changes to the existing features in the future. If you are able, you may want to consider returning the device and going with another brand that is active in the sports watch market and intends to continue producing and supporting devices.
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.