Able to buy a map but when id like to install it, get this message: your device is no longer support

steur
steur Registered Users Posts: 2
Apprentice Traveler
At the end of November i ordered a new map for my LIVE XL IQ routes device.
I received an email with the confirmation of my order.
And so i paid for the new map and wanted to install in on my tomtom.
When i connected my device with my laptop and opened tomtom home, i got a notification that it wasnt possible to either buy new maps or install update for my device.
I tried to contact tt in all possible ways (3 different phone numbers) but no luck so far.
Since i already paid for my product which is no use for my device, i want my money back asap.
This is my order number: 407903797

Comments

  • dhn
    dhn Posts: 33,382
     Superuser
    Did you try this number?:
    :flag_nl: Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

    Do NOT provide a model when prompted in order for a live agent to respond.
  • steur
    steur Registered Users Posts: 2
    Apprentice Traveler
    Thank you very much!
    This is a different number than the previous 3.
    Im gonna try it tomorrow during those hours!
    Thanks for the advise as well:)
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do!

    Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!
  • serano
    serano Registered Users Posts: 9
    New Seeker
    Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do!

    Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!
    Thank you very much!
    This is a different number than the previous 3.
    Im gonna try it tomorrow during those hours!
    Thanks for the advise as well:)
  • serano
    serano Registered Users Posts: 9
    New Seeker
    serano wrote:
    Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do! Clean Master Adam4adam Mathway
    Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!
    Thank you very much!This is a different number than the previous 3.Im gonna try it tomorrow during those hours!Thanks for the advise as well:)
  • dhn
    dhn Posts: 33,382
     Superuser