Able to buy a map but when id like to install it, get this message: your device is no longer support

steursteur Posts: 2 [Apprentice Traveler]
edited January 27 in Map purchasing
At the end of November i ordered a new map for my LIVE XL IQ routes device.
I received an email with the confirmation of my order.
And so i paid for the new map and wanted to install in on my tomtom.
When i connected my device with my laptop and opened tomtom home, i got a notification that it wasnt possible to either buy new maps or install update for my device.
I tried to contact tt in all possible ways (3 different phone numbers) but no luck so far.
Since i already paid for my product which is no use for my device, i want my money back asap.
This is my order number: 407903797

Comments

  • dhndhn Posts: 32,962 Superusers
    Did you try this number?:
    :flag_nl: Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

    Do NOT provide a model when prompted in order for a live agent to respond.
  • steursteur Posts: 2 [Apprentice Traveler]
    Thank you very much!
    This is a different number than the previous 3.
    Im gonna try it tomorrow during those hours!
    Thanks for the advise as well:)
  • justmebrowsingjustmebrowsing Posts: 327 [Exalted Navigator]
    Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do!

    Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!
  • seranoserano Posts: 4 [New Seeker]
    Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do!

    Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!
    Thank you very much!
    This is a different number than the previous 3.
    Im gonna try it tomorrow during those hours!
    Thanks for the advise as well:)
  • seranoserano Posts: 4 [New Seeker]
    serano wrote:
    Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do! Clean Master Adam4adam Mathway
    Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!
    Thank you very much!This is a different number than the previous 3.Im gonna try it tomorrow during those hours!Thanks for the advise as well:)
  • dhndhn Posts: 32,962 Superusers
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