Runner 3 unresponsive

Erick001 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I tried to reset my Runner 3. When connected to Sports Connect, it is totally unresponsive with the screen as per pic attached. In no way can I get away from this screen.
When connecting to Sports Connect, I just tell me to wait, the device is resetting, this now for the last 3 hours already.
Please assist4cad5de0-6d9c-4743-a614-2ac82d8c3198.jpg


  • tfarabaugh
    tfarabaugh Posts: 17,004
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.

    If that does not work, you should contact Customer Support. They can more deeply investigate and diagnose problems than we can here on the user forum. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).