Activities not syncing — TomTom Community

Activities not syncing

constottconstott Posts: 1 [New Traveler]
I can't get activities to synch either by connecting to computer or bluetooth from watch to phone. Any ideas?

Comments

  • MatthijsMatthijs Posts: 1 [New Traveler]
    I basically have the same problem. Three older activities aren't synching, while newer ones are. But no awnser to this question yet, i see?
  • aurorefestaudaurorefestaud Posts: 1 [New Seeker]
    I have the same issue. My morning run isn't uploading but any new activity is.
  • Lunaris247Lunaris247 Posts: 4 [Apprentice Seeker]
    I have the same issue, with my iPhone and Android phone too. The syncing stops at 20%. What a shame, I can't use my watch from almost half a year.
  • tfarabaughtfarabaugh Posts: 16,732
    Superusers
    Lunaris247 wrote: »
    I have the same issue, with my iPhone and Android phone too. The syncing stops at 20%. What a shame, I can't use my watch from almost half a year.

    Reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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