Unable to sync activities on both phone app and computer?

VictoriaHowe

Hello,
My watch has recently failed to sync actives with both my phone app and when I connect to my computer. It is syncing my steps etc just not my activities.
I have re paired, turned off phone, deleted app and started again. Any ideas?
Thank you x

lampard

Hi VictoriaHowe,

Sorry about late response!

There seems to be a corrupted activity on your watch blocking new ones to sync with the Sports App. I would advise you to make a factory reset on your watch to get rid of it.

Cheers, lampard

VictoriaHowe

Thanks Lampard, I was hoping I wouldn't have to factory reset as will lose a few weeks of training but will have to give in. Thanks again