MAP update service shows expired in MyDrive Connect. I have paid the update fee

Rajeshraj
Rajeshraj Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Map purchase & installation
I have paid and received the email order confirmation for my MAP update service. But I am unable to see the Map update service in MyDrive connect. I have cleared the downloads folder as given in https://uk.support.tomtom.com/app/answers/detail/a_id/15227/related/1.
My device SW is also up-to-date.

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @Rajeshraj

    Give customer services a call to check the status of your subscription(s)

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • Rajeshraj
    Rajeshraj Registered Users Posts: 2
    Apprentice Traveler
    I wish I had a proper support for my above request and not sure why I have to wait for a weekday to call for the service as I can see my credit card has been charged and I received the invoice too.
    Nonetheless I will call them and is possible seek for a refund.

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