tomtom go 720, problem with map you cannot use this map on this device

scarlett.mavor
scarlett.mavor Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
recently connected my tomtom go 720 to computer to update maps and afterwards it came up with this message and wont let me use my map.

Comments

  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    These 720's are generally deemed End_of_Life and are no longer supported see https://www.tomtom.com/en_gb/obsolete-products/#car

    Do you know the history of that device/maps purchased etc as that message often means it's been running a pirate copy of a map (not always of course)
    Do you have a previous Windows or TTHome backup of the device you could reinstall?
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @scarlett.mavor

    Welcome to the community!

    Sounds like a corrupted map.

    I have reactivated the map on your device, I would recommend that you remove the existing map using TomTom HOME: https://uk.support.tomtom.com/app/answers/detail/a_id/6953

    Then download a fresh updates which will be offered for download.

    Regards
    Vikram :)