Start 25 does not connect with MyDrive Connect

R_AR_A Posts: 1 [New Traveler]
edited January 11 in MyDrive Connect
Hi guys,

I have tried to connect my device to MyDrive Connect to update it, but with no chance.
Would you please help me out.

It was working perfectly before. last update I did was 1 year ago.
It does not work on Windows 10 neither on Mac Mojave

Regards,

Comments

  • Fawad KhanFawad Khan Posts: 2 [New Seeker]
    Its the same for me. I have TomTom Go 5100, was able to update only once after I bought and It doesn't work anymore no matter what I do.
  • JohnChJohnCh Posts: 12 [Legendary Explorer]
    wth my Go600, I was invited to update MyDrive Connect.
    I did this. My PC / MrDrive no no longer sees my GO600, and the GO600 does no come up with a message saying it is connected to a PC..
    Other devices connect fine to my PC via the same USB port / cable.

    In case it is of relevance, I have recentl;y noticed that I cannot now charge my device throught the micro USB connection. Could I ever - I'm not sure? It charges fine via the main mount.
    Advice please ! :-)
    Thanks
  • YamFazManYamFazMan Posts: 13,398 Superusers
    Hi
    @JohnCh

    I wonder if you have a faulty Micro USB Socket on the device or a faulty USB Cable
    (1)... Try a different USB Cable
    (2).... With MyDrive Connect running and the device turned on & connected to you PC
    Try GENTLY moving the Micro USB plug, see if a connection is made

    ATB YFM
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