Updates soooo slow to download and install — TomTom Community

Updates soooo slow to download and install

NoizBoiNoizBoi Posts: 6 [Apprentice Traveler]
edited January 2019 in MyDrive Connect
Why does it STILL take soooooooo long to download updates and soooooooo long to install? TomTom this is your end not ours! I like the device and routing service but your app and download rates suck. Get with the modern world or lose customers...

Comments

  • YamFazManYamFazMan Posts: 20,058
    Superusers
    Hi
    @NoizBoi

    Which Tomtom device do you own ???
    How Fast/Slow is your Internet connection ???
    Have you tested your connection speed
    Try the 'Which' broadband speed test... for a real World speed check
    Which Speed test
    https://broadbandtest.which.co.uk/

    ATB YFM
  • NoizBoiNoizBoi Posts: 6 [Apprentice Traveler]
    It's not down to the device or our broadband providers! This happened on my previous device and, if you read other forum posts, is a problem at your end. Map updates can take hours to download then more hours to install. Last time I updated maps it took 2 to 3 hours to download then more than 2 hours to install... Others with faster broadband have similar problems - look at all the posts!
  • NoizBoiNoizBoi Posts: 6 [Apprentice Traveler]
    Get more servers and re-write your software!
  • YamFazManYamFazMan Posts: 20,058
    Superusers
    Hi
    @NoizBoi

    Edit... just updated my GO 5000
    Full Europe map v10.20 size 8.199GB
    NAV4 GO 5000 over USB using MyDrive connect....
    Map Download only... 10mins 50seconds (Stopwatch)
    Download + Install 1hr 4mins 37seconds (Stopwatch)

    See 'Online Download speed calculator'... https://www.download-time.com/
    File size = 1.199 GB Connection speed = 110Mb/s... Result 10Mins 40Secs
    Actual Download time from Tomtom... 10mins 50 seconds (Stopwatch)

    I'm happy with the 8.199 GB update in a 1hr 4mins 37secs
    ______________________________________

    For me this update is fastest yet... Full Europe map v10.20 size 8.6GB....
    18mins 3secs (Stopwatch)
    Virgin media 110Mb/s (Speed checked)
    NAV5 (Wi-Fi) GO 520 over USB with MyDrive connect running in the background....
    NAV5 (Wi-Fi) Devices update on the fly i.e... No Download/Upload/Install

    ATB YFM
  • Bristol_Pete1Bristol_Pete1 Posts: 4 [Apprentice Traveler]
    Tomtom Go Basic on a 100mbps connection - currently 53% through installing updates
    after 12 hours!
    It does feel like my current Tomtom is no faster than the one I had 15 years ago - except that did update faster than this.
    I am also having issues with my device crashing when it gets hot in my car. If this continues I will do what my kids do and use Google maps instead - unlimited updates, no fee, almost instant downloads and updates. That's the competition you're facing now. Once you've exhausted the brand loyalty of people like me, I think you're going to hit a massive wall trying to sell to then next generation, unless there is a huge change in policy and quality.
  • YamFazManYamFazMan Posts: 20,058
    Superusers
    Hi
    @Bristol_Pete1
    Just updated my GO Premium to the Full Europe Map v1075,
    Virgin Media 110 MB/s (Speed checked) Map 8.62 GB Over USB
    Full install and ready to use 28 mins 5 secs (Stop watch)
    _________________________

    Can't be bothered with Wi-Fi... I've never seen a Wi-F1 connection speed above 72 Mbps on my Go Premium... I guess that's the Max Download speed of the previous (Wi-Fi) connected devices over 2.4 GHz Wi-Fi
    The latest devices like the GO Discover can connect to a 2.4 or 5.0 GHz Wi-Fi connection

    Stay Safe... ATB YFM
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