I have lost the touch screen sensitivity at only the top two text widths on the screen — TomTom Community

I have lost the touch screen sensitivity at only the top two text widths on the screen

I cant proceed to put in any address's because the top line is un clickable. All the lines bit the very bottom and right side are a little off, but the top is unusable. Tried resetting to factory, didn't work. This also happened to my last Tom Tom GPS device. BAD BAD!!!!!
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