New maps v10.20 available for download
lampard
Posts: 4,639 
TomTom Moderator
Hi all,
We've just released the new maps v10.20 for PND's /Motorcycle/Automotive/Truck/Camper. They are now available for download.
The maps 10.20 for Mobile apps will be released a week later on Thursday 6th of September 2018 Tuesday 11/12 [tentative]
Drive safe!
Cheers, lampard
Mod edit: Thanks Niall for pointing that out!
We've just released the new maps v10.20 for PND's /Motorcycle/Automotive/Truck/Camper. They are now available for download.
The maps 10.20 for Mobile apps will be released a week later on Thursday 6th of September 2018 Tuesday 11/12 [tentative]
Drive safe!
Cheers, lampard
Mod edit: Thanks Niall for pointing that out!
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Comments
It will be interesting to know in détails what kind of update has been done.
Thank you.
Imagine if they did 500,000 updates on the map: new roads, road topology changes, speed limit changes, intersection changes, poi changes, improved country coverage, etc etc etc.
it's a mammoth task tracking the changes from version to version.
So, just like we did when we bought new paper maps all those years ago, just get the latest version and be happy with it
Well here's one little piece of detail for you:
The new Weisslingerstrasse-Tösstalstrasse roundabout in Kollbrunn, Switzerland, which was constructed in Summer 2018 is now included in this map version. So that confirms to me that the data used for this map version is quite recent (less than 6 months old).
Check the amount of free memory space.
Delete any unwanted voices / maps / features etc. to increase free space if space is low.
The map update is around 8.5GB for Western Europe.
Keep the device on external power throughout the update as downloading 8.5GB always takes time.
My TomTom GO 620 WIFI updated last night without any issue, I let it update overnight and it was all finished this morning.
On V10.20 map release day I started the map update process about 1pm - just under 2 hour's later and only 15% downloaded………………….
Grrrrgh - had several episodes where Tomtom declared I had no internet connection even though I could access every other website in the world and doing a Speed Test confirmed a download speed at 75 Mb/s!
Then it said "Ooops Something went wrong" and I had to start again, left it for 5 hours and when I last checked it was up to 78% - checked again about 30 minutes later and I had no map at all.
Did a Drum Roll reset then a factory reset and it would appear I had “lost” my purchased Europe Camper Van Maps.
Looking in the log file folder I had over 1gb of log files!!!
The main content of which was similar to this:
2018-12-04 17:09:47.695|10|Information|ProxyThrottler::Read|Status code is: 200
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|bytes read:1402
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|BytesWritten|1402
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|remaining bytes to write|1402
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|Bytes to write|1402
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|Start waiting for buffer depletion
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|bytes available:2516
2018-12-04 17:09:47.695|10|Information|ProxyThrottler::Read|Status code is: 200
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|bytes read:2516
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|BytesWritten|2516
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|remaining bytes to write|3918
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|Bytes to write|3918
2018-12-04 17:09:47.695|20|Debug|ProxyThrottler::Read|162|Already waiting for deferred read
2018-12-04 17:09:47.698|20|Debug|ProxyThrottler::Read|162|bytes available:0
2018-12-04 17:09:47.698|20|Debug|ProxyThrottler::Read|162|Nothing to read and write.
I assume this was due to TomTom servers being slow / the downloads being Throttled……………? :thinking:
As giving up until nearer midnight the same day; I was able to download both map updates (2 x 8.5gb) within the hour, so have learnt my lesson not to attempt to update soon after maps are released!!!
If you are using a Windows 7 64bit system see this thread https://en.discussions.tomtom.com/go-800-1000-2000-series-via-series-start-20-and-60-series-mydrive-connect-19/my-start-25-will-not-connect-to-pc-417706?postid=708422
This is ridiculous how slow these map updates are.
Then go into Settings in MyDriveConnect (either a cog wheel or a country flag depending upon your version of MDC). Click Settings and go to the download tab and clear the downloads.
Then insert the card into the device and again format it for maps. Connect to the computer with MDC running. The map should be offered again.
[the sd card should not be greater than 32 gb and a 16 gb Sandisk is better].
If no luck, call support tomorrow:
:flag_ca: Canada (en)
1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
I managed to fix the one by reloading a Zone map rather than the whole map or Europe
the other bricked device has just started a 2 month tour of Spain so that's got them stuffed so they will have to use old fashioned maps for 2 months
Salutations, Étranger !
It seems the language sections are still being worked out. Earlier I was stuck in the German forum but it eventually got sorted.