My sports watch has stopped working!

Dawniemartin

My sports watch has stopped working , it got a little wet the other day but this hasn’t happened before and it’s supposed to be water proof? I need my watch for my running but can’t afford another one. Any suggestions please ?

tfarabaugh

You don't say what stopped working. Is it totally dead, is there any error messages, what happens if you plug it into a computer, etc. I would start with a factory reset and if that fails, contact Support. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

Dawniemartin

Hi, thank you for your reply, I’ve plugged my watch into my computer but it won’t recognise it? Don’t know what else to do? Amy suggestions please?

tfarabaugh

Dawniemartin wrote:

Hi, thank you for your reply, I’ve plugged my watch into my computer but it won’t recognise it? Don’t know what else to do? Amy suggestions please?

Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

If nothing above helps you may have a bad dock or there may be computer setting blocking it. At that point I would suggest contacting Customer Support and seeing what they can do.