doesn't connect

Caatje Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
after uploading my device to the network, it doesn't connect anymore
it takes a long time before it works
On the screen I only see the serial number and the sign with the small telephone and bluetooth sign!
what can I do


  • lampard
    lampard Administrators Posts: 5,963
    Hi Caatje,

    Welcome to the Community!

    Is this regarding your TomTom Touch device? I would suggest you to make a factory reset on your activity tracker. Once the reset is done, please follow the steps in the public FAQ here to pair your iOS device to the tracker.

    Cheers, lampard