downloading free lifetime maps

Savvy pensioner
Savvy pensioner Registered Users Posts: 1
New Traveler
I have had my tomtom start 60 for many years and I thought it was great, but recently it keeps giving me a message I've not updated maps for 500+ months!

I recently bought a new laptop and asked my son to help me set everything up, one of those was TomTomMyDrive; this was what I was using to update my device but when I kept seeing the message I'd not updated maps, I asked my son to look at it for me.

He seems to think the updates were only for software and I had to go to store to get the lifetime map updates; he found the store and lifetime maps but it wasn't active so we couldn't download the maps!

Can anyone help me, I've tried ringing TomTom but unless you have a fairly new device they only give a message to get on-line support. I did hope for a 'live chat' with TomTom but can only find this forum.


  • dhn
    dhn Posts: 33,382
    Call support again but do NOT provide a model when prompted in order for a live agent to respond.

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.