Mydrive Connect displaying webpage when trying to login

verlen

Hi,

I'm using Win10 with Win Defender. I was able to update my Tomtom GO500 until today using Mydrive Connect.

When I start Mydrive Connect, it shows me the Tomtom website. It doesn't matter if my device is connected or not. If I try to log in, the webpage tells me I have an incompatible browser. I have Firefox (default) and Chrome, both with webgl activated.

I uninstalled MDC, restarted my pc, reinstalled it. Webpage...
Looked for the "Tomtom..." entry in network devices: nothing.
I uninstalled MDC, installed a downgrade, webpage...
Reset my device (pushing for 20-30 seconds the on/off button), connected to the pc, webpage...

This is the first time I see this. Before it was simple, clear, always like in the tutorial videos.

What can be the cause of this problem?

Serhio

I also have a web page. It means not only my glitch.

dhn

I'm starting to think there is a problem with the server for MyDriveConnect. Call support to assist:

:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

verlen

I called support. Apparently Tomtom has changed a few things in MDC, making the whole update process described on their webpage quite misleading.

If there are no updates, you will get the website and there is nothing you can do. No information, no warning, nothing.
If there are updates, a different page will appear and you can update your device.
And this goes for maps too, not only for the device's software.

VikramK

@verlen @Serhio

Could you guys explain a bit more about the process after opening MyDrive Connect that takes you to the webpage.

Adding some screen shots could help us to recreate the issue and see if we encounter the same problem.

Thanks
Vikram

VikramK

Hi @Dr Berenyi

I have moved your comment to a topic where our users are already discussing a similar problem.

As mentioned above could you add some more info or some screen shots so we can try to reproduce this bug.

At the moment I have the application installed and I am able to log in without any problems.

Thanks
Vikram

Serhio

Serhio

This appears when you switch to certain languages in the settings (for example, Russian, Latvian and others.

st098

Having same issue....

mariaprisacari

I have same problem. Starting "my drive connect" and connecting my tomtom to PC I get same page as SERHIO and st098. It doesn't appear the menu as before.
How to update the device?

I can't get this page, searched everywhere in the new appearance of my drive connect

Silberpfeil

Same Problem in Hungary :rolling_eyes:
Win 10 PC with latest updates and Mydrive 4.2.3.3625

VikramK

Hello all

Thanks for all the information you guys provided.

We were able to reproduce the issue at our end.

The problem has been reported so it will be fixed soon, in the meanwhile as a workaround you can change the country to UK and the application should work.

Right click on MyDrive Connect icon on the taskbar> select setting > select UK

Thank you again.

Regards
Vikram

Silberpfeil

Thank you, the german Version works perfect for me.

verlen

I confirm it too. It works.

Serhio

My country do not work corektly

Silberpfeil

VikramK wrote:

...The problem has been reported so it will be fixed soon...

Are you sure? :zipper_mouth:

Serhio

problem solved