TomTom Sports Connect (MacOS) frequently does not recognize TomTom Adventurer when connected

Kris Dorosz
Kris Dorosz Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Very often TomTom Sports Connect (3.3.9) on MacOS Mojave does not recognize TomTomAdventurer plugged on USB. Watch is indicating that it is connected, charging has place, but no synchronization happen.

Sports Connect displas message "Connect your tomtom device to your computer"

Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,392
    Community Manager
    I have no issues connecting to macOS Mojave. Perhaps you just need to push the watch a bit more firmly into the dock, that's something we see every now and then. The watch is charging but not recognised by Sports Connect.
  • Kris Dorosz
    Kris Dorosz Registered Users Posts: 2
    Apprentice Traveler
    Looks like this might be a problem, I tried to squeeze the connecter in different ways and watch started to connect/disconnct randomly which means the connector is not in a very stable position when plugged to the watch.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,392
    Community Manager
    Scroll down the page and follow the link to contact us and see what Customer Support can do for you.