Relpacement via 52 asking for traffic subscription

Betts

Hi all, I have had a via 52 for over a year but had a fault develop and under a guarantee had it replaced like for like (well almost the new now comes with a case), I have connected it to my account etc the only issue I am having is under services it says that traffic expires soon. The last one had lifetime updates and this one also says lifetime tomtom traffic on the box.

So how do I get the life time subscription?

Niall

@Betts

You will need to give Customer Services a kick up the backside for not transferring your subscriptions to your replacement device


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Betts

thanks I will give them an email, not sure why it does not already come with lifetime though given it says its lifetime on the new box.

Niall

@Betts @VikramK

If you are lucky a moderator will pick this up and add your subscriptions back, as an email will take several days to be actioned

VikramK

Hi @Betts

We have made certain changes in the back end and for these changes to take effect, please do the following:

• Perform a Factory Reset and Soft reset on the device.
To avoid loosing favorites please do a back up using MyDrive web.

• Now test the services by pairing a phone and check the services.

• If the services are working, Connect the device to MyDrive This will then link the device and also activate the Lifetime maps.

Regards
Vikram

Betts

Great work Vikramk, this did the trick.

B