SCREEN BRIGHTNESS " PROBLEM ". START 62

BRIAN4
BRIAN4 Registered Users Posts: 5
Master Traveler
edited January 2019 in Travel lounge
Does anyone have an ongoing issue with TomTom START 62 sat nav screen brightness ? If so, I have the official solution to this problem and it will knock your socks off !!!

Comments

  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @BRIAN4

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    _______________________________________

    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-61-brightness-problems-1025607?postid=1177429


    ATB YFM
  • BRIAN4
    BRIAN4 Registered Users Posts: 5
    Master Traveler
    Yo YamFazMan !!!!

    With regard to :

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services,

    ..... is this information lifted from TomTom literature, please - if so, where ??

    Thank you,

    Brian.
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @BRIAN4

    The (Undisclosed) bit is from me, Tomtom have not specified at what percentage of battery discharge the device Starts Power-saving
    One of the worst thing you can do to a lithium battery is to run the battery flat

    As far as I recall its from one of Mikko's posts from way back on NAV4 devices
    Maybe around the launch of the Start 60, the 6" Resistive screen uses more power than the Capacitive Screens... It's easy to get my Start 60 to switch to a dull screen

    See... It's not simply a power thing.....
    https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-61-brightness-problems-1025607?postid=1177429

    ATB YFM
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @BRIAN4
    BRIAN4 wrote:
    Does anyone have an ongoing issue with TomTom START 62 sat nav screen brightness ? If so, I have the official solution to this problem and it will knock your socks off !!!
    OK... What is the the official solution ???

    ATB YFM
  • BRIAN4
    BRIAN4 Registered Users Posts: 5
    Master Traveler
    The official solution is that it is not a problem but an actual feature !!

    The reason I described this as a surprise is that when I complained at the retailer where I

    bought it, the retailer phoned TomTom on my behalf and was told it was a known fault

    and they sent me a voucher for a replacement !!!!
  • BRIAN4
    BRIAN4 Registered Users Posts: 5
    Master Traveler
    Hi yapifaklo,

    I am not making the issue clear enough ?

    TomTom told the retailer and myself that it was a problem known to them, TomTom apologised to me in writing and then sent me a voucher to return to the retailer in order to exchange a problem product for another problem product !! I bought a different more expensive model and in later correspondence to me TomTom stated that my original issue of screen darkness was NEVER a problem just a feature !!

    What kind of a way is that for a market leader to behave in terms of professionalism regarding staff product knowledge and customer service ??

    I hope someone at a senior level in TomTom sees this and responds but I will not be holding my breath.

    Brian.

    P.S. I have referred this to the retailer also but,in the 3rd week, they have yet to respond.
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @yopifaklo

    I can't see the point of partially re-quoting my post to Brian4 without any further comment ???
    Full Quote below
    ________________________________________
    YamFazMan wrote:
    Hi
    @BRIAN4

    The (Undisclosed) bit is from me, Tomtom have not specified at what percentage of battery discharge the device Starts Power-saving
    One of the worst thing you can do to a lithium battery is to run the battery flat

    As far as I recall its from one of Mikko's posts from way back on NAV4 devices
    Maybe around the launch of the Start 60, the 6" Resistive screen uses more power than the Capacitive Screens... It's easy to get my Start 60 to switch to a dull screen

    See... It's not simply a power thing.....https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-61-brightness-problems-1025607?postid=1177429
    ATB YFM
  • lampard
    lampard Administrators Posts: 6,065
    Moderator
    HI Brian,

    Sorry to hear about your experience with the support! I would like to reiterate that the dimming feature is built-in so that if you connect a device to a low power source such as a computer (5v USB connection), the screen is dimmed and the battery lasts longer. If the battery goes dead during an update then things can go very wrong and hence, we added this feature.

    Unfortunately, it can happen that the screen is dimming while it's connected to a car charger. This usually happens when you use built-in USB adapters in a car. For maximum brightness, we advise using the CLA supplied in the box of the NAV4 device, using any other charger or multi-charger will result in a dim screen.

    Hope this clears it!

    Regards, lampard
  • BRIAN4
    BRIAN4 Registered Users Posts: 5
    Master Traveler
    Thank you @lampard for your contribution.

    I have only ever used the charging cable which came with the product.

    The dimming occurred regardless of where and what it was plugged into,

    including at at the service desk in Currys.

    Does anybody in TomTom appreciate the way in which the whole matter has

    been handled and is anybody EVER going to concede that you owe me some

    evidence of customer appreciation ?

    Brian.
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    Using the Tomtom supplied Power Adapter & Lead... My Start 60 (6" Resistive Screen) runs all day without a problem

    ATB YFM
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @yopifaklo
    Bye

    YFM

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