SCREEN BRIGHTNESS " PROBLEM ". START 62
BRIAN4
Posts: 5 [Master Traveler]
Does anyone have an ongoing issue with TomTom START 62 sat nav screen brightness ? If so, I have the official solution to this problem and it will knock your socks off !!!
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Superusers
@BRIAN4
The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
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(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
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As a test...
Try using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
See... It's not simply a power thing.....
https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-61-brightness-problems-1025607?postid=1177429
ATB YFM
With regard to :
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services,
..... is this information lifted from TomTom literature, please - if so, where ??
Thank you,
Brian.
Superusers
@BRIAN4
The (Undisclosed) bit is from me, Tomtom have not specified at what percentage of battery discharge the device Starts Power-saving
One of the worst thing you can do to a lithium battery is to run the battery flat
As far as I recall its from one of Mikko's posts from way back on NAV4 devices
Maybe around the launch of the Start 60, the 6" Resistive screen uses more power than the Capacitive Screens... It's easy to get my Start 60 to switch to a dull screen
See... It's not simply a power thing.....
https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-61-brightness-problems-1025607?postid=1177429
ATB YFM
Superusers
@BRIAN4
OK... What is the the official solution ???
ATB YFM
The reason I described this as a surprise is that when I complained at the retailer where I
bought it, the retailer phoned TomTom on my behalf and was told it was a known fault
and they sent me a voucher for a replacement !!!!
I am not making the issue clear enough ?
TomTom told the retailer and myself that it was a problem known to them, TomTom apologised to me in writing and then sent me a voucher to return to the retailer in order to exchange a problem product for another problem product !! I bought a different more expensive model and in later correspondence to me TomTom stated that my original issue of screen darkness was NEVER a problem just a feature !!
What kind of a way is that for a market leader to behave in terms of professionalism regarding staff product knowledge and customer service ??
I hope someone at a senior level in TomTom sees this and responds but I will not be holding my breath.
Brian.
P.S. I have referred this to the retailer also but,in the 3rd week, they have yet to respond.
Superusers
@yopifaklo
I can't see the point of partially re-quoting my post to Brian4 without any further comment ???
Full Quote below
________________________________________ ATB YFM
Sorry to hear about your experience with the support! I would like to reiterate that the dimming feature is built-in so that if you connect a device to a low power source such as a computer (5v USB connection), the screen is dimmed and the battery lasts longer. If the battery goes dead during an update then things can go very wrong and hence, we added this feature.
Unfortunately, it can happen that the screen is dimming while it's connected to a car charger. This usually happens when you use built-in USB adapters in a car. For maximum brightness, we advise using the CLA supplied in the box of the NAV4 device, using any other charger or multi-charger will result in a dim screen.
Hope this clears it!
Regards, lampard
I have only ever used the charging cable which came with the product.
The dimming occurred regardless of where and what it was plugged into,
including at at the service desk in Currys.
Does anybody in TomTom appreciate the way in which the whole matter has
been handled and is anybody EVER going to concede that you owe me some
evidence of customer appreciation ?
Brian.
Superusers
Using the Tomtom supplied Power Adapter & Lead... My Start 60 (6" Resistive Screen) runs all day without a problem
ATB YFM
Superusers
@yopifaklo
Bye
YFM