Tom Tom Go 1005 keeps shutting down

Travelling Trio
Travelling Trio Registered Users Posts: 4
Neophyte Traveler
edited December 2021 in Devices using MyDrive Connect
My Tom Tom Go 1005 shuts down within minutes of it being on, then it restarts, then it shuts down again! This is happening a lot now and it's very frustrating. I DO use the correct charger lead that came with the Sat Nav. Any ideas please?

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    And the connection is tight in both the device and the cig lighter outlet?

    If the device is connected to the computer, does it shut down as well?
  • Travelling Trio
    Travelling Trio Registered Users Posts: 4
    Neophyte Traveler
    It seems tight, when I connected to the computer to update the map it did shut down a few times but since the update it seems ok on computer. Do you think replacing the cig lighter plug would help?
  • dhn
    dhn Posts: 33,382
    Superuser
    Do you use the cig lighter plug to charge any other device such as a smartphone?
  • Travelling Trio
    Travelling Trio Registered Users Posts: 4
    Neophyte Traveler
    No I don't, I have spoken to Tom Tom support and they say I have to charge the sat nav via an external power source for at least 2 hours (rather than the car cig charger). I am trying that now with fingers crossed!
  • Travelling Trio
    Travelling Trio Registered Users Posts: 4
    Neophyte Traveler
    I charged the device overnight on mains power and then connected it to the car charger via the supplies leads and drove for half an hour before it started shutting down and starting up again, Tom Tom have now said I can have it repaired at a cost of £80. Not sure whether to do that of just buy a Garmin!

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