TomTom GO 50 - Updates are grayed out?

drbabbers
drbabbers Registered Users Posts: 2
New Traveler
edited September 2019 in MyDrive Connect
Hi,

I am attempting to upgrade a TomTom GO 50 via TomTom MyDrive Connect and can see that 3 updates are available (Nav4 being one of them), but they appear to be grayed out and I am unable to click on 'updated selected'.

Any ideas please?

Thanks
Dean

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @drbabbers

    Contact Customer Service on Tuesday to check their end of the download, and clear any that are stuck. the talk you through the subsequent download


    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • THUONGNHO
    THUONGNHO Registered Users Posts: 1
    Apprentice Seeker
    I have Tomtom GO 60, I updated with tomtom my drive, after update map, It turns out grey. I can not see clear in the day. Please help
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @THUONGNHO

    Could you try a soft reset.

    Charge the device for more than 2 hours. Press and hold the on/off button till you hear the drum sounds.

    Thanks
    Vikram