TomTom GO 50 - Updates are grayed out? — TomTom Community

MyDrive Connect

TomTom GO 50 - Updates are grayed out?

drbabbersdrbabbers Posts: 2 [New Traveler]
edited September 2019 in MyDrive Connect
Hi,

I am attempting to upgrade a TomTom GO 50 via TomTom MyDrive Connect and can see that 3 updates are available (Nav4 being one of them), but they appear to be grayed out and I am unable to click on 'updated selected'.

Any ideas please?

Thanks
Dean
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Comments

  • NiallNiall Posts: 10,821
    Superuser
    @drbabbers

    Contact Customer Service on Tuesday to check their end of the download, and clear any that are stuck. the talk you through the subsequent download


    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • THUONGNHOTHUONGNHO Posts: 1 [Apprentice Seeker]
    I have Tomtom GO 60, I updated with tomtom my drive, after update map, It turns out grey. I can not see clear in the day. Please help
  • VikramKVikramK Posts: 10,486 Moderator
    Hi @THUONGNHO

    Could you try a soft reset.

    Charge the device for more than 2 hours. Press and hold the on/off button till you hear the drum sounds.

    Thanks
    Vikram
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