MyDrive connect identifies GO 5100 as 5000
DavidCh
Posts: 3 [Apprentice Traveler]
Bought a Tomtom 5100 new and sealed. Opened it up and connected to Mydrive, only to have the software identify and link the account as a Tomtom Go 5000.
This is obviously incorrect and not want i want as a large part of buying the device was for the worldwide maps and unlimited speed camera updates.
The packaging and the about section on the device itself identifies that it's a GO 5100.
How can I speak to someone about this?
Thanks.
This is obviously incorrect and not want i want as a large part of buying the device was for the worldwide maps and unlimited speed camera updates.
The packaging and the about section on the device itself identifies that it's a GO 5100.
How can I speak to someone about this?
Thanks.
0
Comments
@DavidCh
[h3]Contact Tomtom Support...[/h3]
Support Phone numbers.... Thanks to User Niall for maintaining the list
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You must already be logged into the site for the 'Email Direct link' to work
ATB YFM
That's my problem. Mydrive identifies it as a go 5000. Which only has Europe maps and 3 months speed camera trial.
@DavidCh
Check-out the serial number... Just the first two characters...
Here... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
ATB YFM
"Your device is either a TomTom GO 5000 / 5100 or TomTom GO 5000 / 5100 and updates through MyDrive Connect.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs."
Where would i find such a phone number?
@DavidCh
Hi
Contact Tomtom Support to sort out your Account
Support Phone numbers.... Thanks to User Niall for maintaining the list
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
ATB YFM
@DavidCh
Contact Tomtom Support to sort out your Account
:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
ATB YFM