MyDrive connect identifies GO 5100 as 5000
DavidCh
Posts: 3 [Apprentice Traveler]
Bought a Tomtom 5100 new and sealed. Opened it up and connected to Mydrive, only to have the software identify and link the account as a Tomtom Go 5000.
This is obviously incorrect and not want i want as a large part of buying the device was for the worldwide maps and unlimited speed camera updates.
The packaging and the about section on the device itself identifies that it's a GO 5100.
How can I speak to someone about this?
Thanks.
This is obviously incorrect and not want i want as a large part of buying the device was for the worldwide maps and unlimited speed camera updates.
The packaging and the about section on the device itself identifies that it's a GO 5100.
How can I speak to someone about this?
Thanks.
0
Comments
Superusers
@DavidCh
[h3]Contact Tomtom Support...[/h3]
Support Phone numbers.... Thanks to User Niall for maintaining the list
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You must already be logged into the site for the 'Email Direct link' to work
ATB YFM
Superusers
That's my problem. Mydrive identifies it as a go 5000. Which only has Europe maps and 3 months speed camera trial.
Superusers
@DavidCh
Check-out the serial number... Just the first two characters...
Here... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
ATB YFM
"Your device is either a TomTom GO 5000 / 5100 or TomTom GO 5000 / 5100 and updates through MyDrive Connect.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs."
Where would i find such a phone number?
Superusers
@DavidCh
Hi
Contact Tomtom Support to sort out your Account
Support Phone numbers.... Thanks to User Niall for maintaining the list
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
ATB YFM
Superusers
@DavidCh
Contact Tomtom Support to sort out your Account
:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
ATB YFM
is number unobtainable 28th June 2021
Superusers
@747skipper
Welcome to the site....
Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
1st... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM
That's a great link, explaining how to get to "Get in touch", BUT as of 9:38 this morning it just cycles back to the "Contact us" button.
Perhaps they are having a lie in!
I'll try again later and IF it works, I'll post here.
Superuser
Just tried the following and when I Tap Get in Touch it takes me to the Chat or Email options
Tap Support at the top of this page
You then have to Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If it does not work exactly as described then try another Web Browser.
Doug
Tried Opera instead of Chrome and it worked!
Chrome still not working
An incognito window in Chrome now works.
Superuser
Glad you are sorted.
Doug