2016 Mazda CX-5 Navigation (NB1 Live) Map Update Trouble

wobbs91

I am unable to update the maps on my navigation unit due to TomTom Home not recognizing the SD card. I followed the steps in the link below but HOME is not recognizing the card (Step 2.2 in link). Please help.

http://mazdanav.com/user_guides/software-update/

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https://uk.support.tomtom.com/app/answers/detail/a_id/16402/p/2766