TomTom app keeps crashing on my android device after NY marathon

Rajkalur
Rajkalur Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
I am not able to view details on my app as it closes down since the New York marathon. Tried uninstalling & reinstalling it but without success

Comments

  • lampard
    lampard Administrators Posts: 6,065
    Moderator
    Hi Rajkalur,

    Welcome to the Community!

    I haven't seen anything as such reported here on the community. What is the iPhone model and iOS version you're using?

    Can you see your activity detail in the link here? https://mysports.tomtom.com/app/activities/

    Cheers, lampard
  • Rajkalur
    Rajkalur Registered Users Posts: 2
    Apprentice Seeker
    Hi Lampard,

    Thanks for your response. It's an android One plus 6. Incidentally I am able to update directly to the web or on my iPad but not on my phone. This has never happened before.
  • lampard
    lampard Administrators Posts: 6,065
    Moderator
    Hi Rajkalur,

    Thanks for that! I suppose your Oneplus 6 has Android P installed on it? Can you try re-installing the Sports App and also remove the TomTom_MySports folder from the internal storage of your device?

    Once this is done, pair the device again from scratch by resetting the connections and removing the existing Bluetooth connections from your smartphone, see here: Android

    Let us know how it goes!

    Cheers, lampard