Earphones no light

Beastlyboy

I have purchased a Tom Tom spark a while ago and then I bought some Tom Tom Bluetooth earphones after. They worked once for the one time I used them and then I didn’t use them for a few months untill now. When I hold down the power button for 10+ seconds no lights appear at all and when I charge it it’s always the blue light that turns on but when unplugged no lights ever turn on. Can anybody help? Much appreciated, Nash

tfarabaugh

Holding them for 10 seconds is going to put them in pairing mode. Are you trying to pair them or just turn them on? To turn them on you just press the button for a second or two. Before pairing, you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship, so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). You only need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.