Problem with Map 101259

Chris Stryker
Chris Stryker Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
I recently purchased a 2014 Renault Megane. The dealer told me I needed to buy an SD Card for the TomTom which I did. Made sure I had the correct item number etc. I inserted the SD card and got the following message...

Problem with Map. You cannot use this map on this device: United_Kingdom_and_Republic_of_Ireland-101259

I have been online and downloaded TomTom Home to my Mac. Updated the SD card. That did nothing. So I purchased a new map and downloaded that. I again updated from TomTom home but 90% of the updates didn't work and were red error messages.

My account with TomTom is [email protected] please can someone help me as I am wasting time and money and have no idea what I am doing wrong.

Mod edit: Please do not post any personal information on a public forum!

Comments

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    HI Chris,

    Welcome to the Community!

    Have you resolved this issue? If not, please redownload the map on your device using the TomTom HOME application, see the public FAQ here: Re-downloading a map

    Cheers, lampard

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