Bandit mount clip broken

abdul qayyum
abdul qayyum Registered Users Posts: 2
Apprentice Traveler
edited January 25 in TomTom Sports
I've had the bandit for about 2 years, but now the clip (that clips onto the mount) has broken. Is there a way to fix this or a place to buy extra parts? Or do you have any suggestions? 678e6dd0-cf30-4885-8cce-9b3d102a0c32.jpg678e6dd0-cf30-4885-8cce-9b3d102a0c32.jpg

Comments

  • MrM
    MrM Registered Users Posts: 160
    Revered Navigator
    Aaaiii, Did you call TomTom? The Bandit is not produced anymore, but I hope they keep stock to repair broken stuff like this. Please let us know. I have two Bandits and love them.
  • blackdog667
    blackdog667 Registered Users Posts: 4
    Apprentice Seeker
    Hi there,
    did you get a response to this?

    I also need spare parts for the mounting assembly.
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    edited May 2019
    Hi there,
    did you get a response to this?

    I also need spare parts for the mounting assembly.

    TT Sports discontinued the Bandit years ago and went out of business all together 18 months ago so there are likely no parts available. You cannot buy just parts, you would need to buy the entire accessory, but it my not be available. Try contacting Support directly and see what they have in stock, if any.
  • gill_price
    gill_price Registered Users Posts: 5
    Apprentice Seeker
    this has happened to mine too - most upset!
  • gill_price
    gill_price Registered Users Posts: 5
    Apprentice Seeker
    i was sent a return label to send the whole thing to Bucharest, Romania - didn't want to send it away but maybe that's the only answer?
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    gill_price wrote: »
    i was sent a return label to send the whole thing to Bucharest, Romania - didn't want to send it away but maybe that's the only answer?

    If that is what Customer Support told you to do, why are you questioning it?
  • gill_price
    gill_price Registered Users Posts: 5
    Apprentice Seeker
    i was hoping to find replacement part as the camera works fine, i don't know if they'll charge me...
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    gill_price wrote: »
    i was hoping to find replacement part as the camera works fine, i don't know if they'll charge me...

    I am guessing they will as it is long out of warranty. I would double check first before sending it. Odd that it is in Romania, are you sure you were actually talking to TomTom directly?
  • gill_price
    gill_price Registered Users Posts: 5
    Apprentice Seeker
    i was talking through the contact page, via 'bongo the digital assistant'. i know, it is odd isn't it?
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    gill_price wrote: »
    i was talking through the contact page, via 'bongo the digital assistant'. i know, it is odd isn't it?

    I have never heard of them using a "bongo digital assistant". I think that may have been a fraudulent site.
  • gill_price
    gill_price Registered Users Posts: 5
    Apprentice Seeker
    this is the company named on the mailing label i was sent http://www.regenersis.ro/SubWeb.aspx?ID=2 - getting more complicated...
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi there,

    Bongo is our simple chat-bot which redirects you to relevant FAQ's for your queries. You can find him on the Support section or Contact page.

    @gill_price The shipping label was sent to you in May which might be expired. You need to get in touch with them again to raise another repair request.

    Regards, lampard