Connection to Samsung S7 — TomTom Community

Connection to Samsung S7

Rygbi CymraegRygbi Cymraeg Posts: 2 [Apprentice Seeker]
edited January 2019 in TomTom Adventurer
Again I'm experiencing difficulty in maintaining a connection between my Adventurer and my mobile phone (Samsung S7).
For approximately one month I did not use the Adventurer and of course the connection was dropped. Approximately two weeks ago I reconnected the two devices. within a short time I noticed the connection had dropped again. I have tried about six to eight times to reconnect even going as far as removing the pairing and starting again at least three times.
What next.

Comments

  • tfarabaughtfarabaugh Posts: 16,812
    Superusers
    I would start from scratch. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    If it continues you can request a roll back to the last stable firmware here, which may help. Honestly, it is really buggy software and TT Sports has been out of business for a year so it will never be resolved.

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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