USB connection to PC — TomTom Community

USB connection to PC

ToneSimmoToneSimmo Posts: 4 [Neophyte Traveler]
My PC will not recognise the usb connector to my Spark3 watch.

Comments

  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    If nothing above helps you may have a bad dock or there may be computer setting blocking it. At that point I would suggest contacting Customer Support and seeing what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • ToneSimmoToneSimmo Posts: 4 [Neophyte Traveler]
    1. Plugged into a usb port that works with other usb devices. Error message on my PC says 'USB device not recognised'. Battery charging still works despite this.
    2. Watch is firmly in cradle.
    3. USB is firmly in port.
    4. Have tried all the usb ports on my tower, same result.
    5. Previously, when my pc did recognise the usb, the Connect software would open automatically, now it does not. If I open the Connect software manually, there is no difference - pc still does not recognise the usb.
    6. Sports Connect.
    7. Tried it with firewall and antivirus turned off - no change.
    8. Good internet connection.
    9. I only have the one pc and an ipad (no usb).
    Cradle and watch pins are clean.
  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    ToneSimmo wrote:
    1. Plugged into a usb port that works with other usb devices. Error message on my PC says 'USB device not recognised'. Battery charging still works despite this.
    2. Watch is firmly in cradle.
    3. USB is firmly in port.
    4. Have tried all the usb ports on my tower, same result.
    5. Previously, when my pc did recognise the usb, the Connect software would open automatically, now it does not. If I open the Connect software manually, there is no difference - pc still does not recognise the usb.
    6. Sports Connect.
    7. Tried it with firewall and antivirus turned off - no change.
    8. Good internet connection.
    9. I only have the one pc and an ipad (no usb).
    Cradle and watch pins are clean.
    Contact Support then, probably a bad charging cradle.
  • ruudtheduderuudthedude Posts: 15 [Master Explorer]
    I've got the same problem. Found out that the two left pins in the cradle of the usb-cable were in in stead of out so they couldn't connect with the watch. I pulled them out a little with a wooden sateh stick and it worked again. I fear the problem will occur again. Can the cradle be replaced, can I buy a new one?
  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    I've got the same problem. Found out that the two left pins in the cradle of the usb-cable were in in stead of out so they couldn't connect with the watch. I pulled them out a little with a wooden sateh stick and it worked again. I fear the problem will occur again. Can the cradle be replaced, can I buy a new one?

    See if you can get one from tomtom.com or try Amazon or eBay. Since TT Sports went out of business 18 months ago, peripheral supplies are limited.
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