MyDrive Connect update 6.11.2018

Jürgen
Jürgen Community Managers, Administrators Posts: 7,580
Community Manager
edited January 2019 in MyDrive Connect
On 6 November we released an update to the MyDrive Connect desktop app and support app.
  • Windows 7 or higher: 4.2.3.3625
  • macOS 10.10 or higher : 4.2.3.3628
What's new:
MyDrive Connect support app: From SETTINGS > GENERAL > it is now possible to enable log files. This can be useful in case we need the log files in order to investigate further issues occurring in the MyDrive Connect support app.
21f73588-4c35-4bc8-b32a-1f7b49a6cb1d.png
The logs are then saved in one of the following locations for two weeks:
  • Windows: C:\Users\username\AppData\Local\TomTom\HOME3\
  • MacOS: Users\Username\Library\Application Support\TomTom\HOME3\
MyDrive Connect desktop app:
Cookies consent banner: to comply with GDPR, we are now asking to accept the cookies in MyDrive Connect. If you decline cookie consent, we show a last reminder. If you close the banner (click on X on top right corner), the program will not store the session cookies and you are asked to login next time he use MyDrive Connect.
a183a162-f5df-485b-8cdf-6520182bc381.png
On the top right corner, the flag image has been changed in the cogwheel settings icon.
1e9a4bb4-5823-4fff-8fb2-de69e4befbc5.png
We improved the message shown in MyDrive Connect when a WiFi device is connected.
abd928dd-d4ec-4a7a-b7db-0a105e4f1758.png

Comments

  • Godfrey
    Godfrey Registered Users Posts: 3
    Apprentice Traveler
    I need to rollback the firmware on my runner 2 to the previous build, how do I do this?
  • Pela
    Pela Registered Users Posts: 3
    Apprentice Traveler
    6b98c61f-09af-4262-bcef-1fd435795dc1.jpg5e14bdb0-2cfd-440c-a044-164759603e45.jpg90a7798c-3f82-4570-8f9a-ca097ba63c93.jpg6b98c61f-09af-4262-bcef-1fd435795dc1.jpgwhat's the point of updating if your navigation for two months does not show Live TRAFFIC and CAMERS throughout Europe. Programmers what programs do you update!
  • jamespeter007
    jamespeter007 Registered Users Posts: 2
    Apprentice Traveler
    The latest version of the mydrive connect has been released. The latest update includes lots of changes in it. Please check the change log before updating. You may also encounter kmode exception not handled windows 10 which can be fixed by visiting the site.
  • Silverback877
    Silverback877 Registered Users Posts: 1
    Apprentice Traveler
    Since installing this update my device will connect to the computer and download the updates to the computer fine. However it then hangs on the Updating Device screen with the waiting for device message.

    Now what?:rage:
  • widewings
    widewings Registered Users Posts: 1
    New Traveler
    I've the same problem too!!!!!!
  • dmiry
    dmiry Registered Users Posts: 17
    Apprentice Seeker
    update does not work

    rider 450


    2019-01-09 21:55:02.762|20|Debug|ParseUpdate|element name is jobs
    2019-01-09 21:55:02.763|20|Debug|StatusThread::onStatus|kMpndProgress, done
    2019-01-09 21:55:02.763|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
    2019-01-09 21:55:02.763|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBS, message is
    2019-01-09 21:55:02.763|20|Debug|Nav34WebServerConnector::StopRequest|Request stopped
    2019-01-09 21:55:02.763|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 0
    2019-01-09 21:55:02.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:02.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:02.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.ro[email protected]557 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:02.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:02.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom[email protected]387 handles jobProgressUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:02.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:02.767|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom[email protected]387 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::onRequestProgress|memory is 0x05ae0f88 connected to SA 1
    2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::IsRequestPending|the requests 0
    2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::AppendRequest|Sending /mpnd/progressupdate?api=2.0, memory 0x05ae0f88
    2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 1
    2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::SendDeviceRequest|Send device request
    2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|URL: http://169.254.255.1:80/mpnd/progressupdate?api=2.0
    2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|request url is http://169.254.255.1:80/mpnd/progressupdate?api=2.0
    2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|port for the url is 80
    2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|After done 'get' method.
    2019-01-09 21:55:03.762|20|Debug|RegisteredTimer::CleanupTimer|Cleanup registered timer, parent is
    2019-01-09 21:55:03.762|20|Debug|RTimerGarbageCollector::AddTimer|Adding timer to garbage collector
    2019-01-09 21:55:03.762|20|Debug|DeviceRequest::onMetaDataChanged|server status code 200
    2019-01-09 21:55:03.763|20|Debug|Nav34WebServerConnector::LogRequest|Cached, request /mpnd/progressupdate?api=2.0, status code: 200
    2019-01-09 21:55:03.763|20|Debug|ProgressDataParser|session id is 3
    2019-01-09 21:55:03.763|20|Debug|ParseUpdate|
    2019-01-09 21:55:03.763|20|Debug|ParseUpdate|element name is progressupdate
    2019-01-09 21:55:03.763|20|Debug|ParseUpdate|cancelled downloads from Device
    2019-01-09 21:55:03.763|20|Debug|ParseUpdate|cancelled downloads status value 0
    2019-01-09 21:55:03.763|20|Debug|ParseUpdate|element name is jobs
    2019-01-09 21:55:03.764|20|Debug|StatusThread::onStatus|kMpndProgress, done
    2019-01-09 21:55:03.764|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
    2019-01-09 21:55:03.764|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBS, message is
    2019-01-09 21:55:03.764|20|Debug|Nav34WebServerConnector::StopRequest|Request stopped
    2019-01-09 21:55:03.764|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 0
    2019-01-09 21:55:03.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:03.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:03.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.ro[email protected]557 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:03.768|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:03.768|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom[email protected]387 handles jobProgressUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:03.769|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:03.769|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom[email protected]387 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::onRequestProgress|memory is 0x05ae0f88 connected to SA 1
    2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::IsRequestPending|the requests 0
    2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::AppendRequest|Sending /mpnd/progressupdate?api=2.0, memory 0x05ae0f88
    2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 1
    2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|Send device request
    2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|URL: http://169.254.255.1:80/mpnd/progressupdate?api=2.0
    2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|request url is http://169.254.255.1:80/mpnd/progressupdate?api=2.0
    2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|port for the url is 80
    2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|After done 'get' method.
    2019-01-09 21:55:04.776|20|Debug|RegisteredTimer::CleanupTimer|Cleanup registered timer, parent is
    2019-01-09 21:55:04.776|20|Debug|RTimerGarbageCollector::AddTimer|Adding timer to garbage collector
    2019-01-09 21:55:04.776|20|Debug|DeviceRequest::onMetaDataChanged|server status code 200
    2019-01-09 21:55:04.777|20|Debug|Nav34WebServerConnector::LogRequest|Cached, request /mpnd/progressupdate?api=2.0, status code: 200
    2019-01-09 21:55:04.777|20|Debug|ProgressDataParser|session id is 3
    2019-01-09 21:55:04.777|20|Debug|ParseUpdate|
    2019-01-09 21:55:04.777|20|Debug|ParseUpdate|element name is progressupdate
    2019-01-09 21:55:04.777|20|Debug|ParseUpdate|cancelled downloads from Device
    2019-01-09 21:55:04.777|20|Debug|ParseUpdate|cancelled downloads status value 0
    2019-01-09 21:55:04.777|20|Debug|ParseUpdate|element name is jobs
    2019-01-09 21:55:04.778|20|Debug|StatusThread::onStatus|kMpndProgress, done
    2019-01-09 21:55:04.778|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
    2019-01-09 21:55:04.778|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBS, message is
    2019-01-09 21:55:04.778|20|Debug|Nav34WebServerConnector::StopRequest|Request stopped
    2019-01-09 21:55:04.778|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 0
    2019-01-09 21:55:04.779|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:04.780|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:04.780|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.root.core.client.[email protected] handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom[email protected]387 handles jobProgressUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom[email protected]387 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
    2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::onRequestProgress|memory is 0x05ae0f88 connected to SA 1
    2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::IsRequestPending|the requests 0
    2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::AppendRequest|Sending /mpnd/progressupdate?api=2.0, memory 0x05ae0f88
    2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 1
    2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|Send device request
    2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|URL: http://169.254.255.1:80/mpnd/progressupdate?api=2.0
    2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|request url is http://169.254.255.1:80/mpnd/progressupdate?api=2.0
    2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|port for the url is 80
    2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|After done 'get' method.
    2019-01-09 21:55:05.764|20|Debug|RegisteredTimer::CleanupTimer|Cleanup registered timer, parent is
    2019-01-09 21:55:05.764|20|Debug|RTimerGarbageCollector::AddTimer|Adding timer to garbage collector
    2019-01-09 21:55:05.764|20|Debug|DeviceRequest::onMetaDataChanged|server status code 200
    2019-01-09 21:55:05.765|20|Debug|Nav34WebServerConnector::LogRequest|Cached, request /mpnd/progressupdate?api=2.0, status code: 200
    2019-01-09 21:55:05.765|20|Debug|ProgressDataParser|session id is 3
    2019-01-09 21:55:05.765|20|Debug|ParseUpdate|
    2019-01-09 21:55:05.765|20|Debug|ParseUpdate|element name is progressupdate
    2019-01-09 21:55:05.765|20|Debug|ParseUpdate|cancelled downloads from Device
    2019-01-09 21:55:05.765|20|Debug|ParseUpdate|cancelled downloads status value 0
    2019-01-09 21:55:05.765|20|Debug|ParseUpdate|element name is jobs
    2019-01-09 21:55:05.766|20|Debug|StatusThread::onStatus|kMpndProgress, done
    2019-01-09 21:55:05.766|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
  • dmiry
    dmiry Registered Users Posts: 17
    Apprentice Seeker
    program does not work.
    if install previous version - it want to upgrade
  • Hilde
    Hilde Registered Users Posts: 1
    Apprentice Traveler
    I've got the same problem.
  • dhn
    dhn Posts: 33,393
     Superuser
    Support:
    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    :flag_it: Italia
    0245279051
    lunedì-venerdì: ore 09:00-17:30 CET

    :flag_nl: Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

    :flag_ru: Russia
    +31 20 850 1004 (International number, support provided in English only)
    Monday - Friday: from 11:00 to 18:30 Moscow time
  • Pela
    Pela Registered Users Posts: 3
    Apprentice Traveler
    update problem - waiting for the device is worth a day!
  • timpaines
    timpaines Registered Users Posts: 1
    Apprentice Seeker
    Thanks for sharing this as i was earlier and in many cases takes help from printer offline fix