GO Mobile subscription

Neek
Neek Registered Users Posts: 6
Master Explorer
Hi.
I pay four a month ,twice
Whay?

Comments

  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    ???
  • Neek
    Neek Registered Users Posts: 6
    Master Explorer
    for a month of upgrade I paid twice. why?
    
  • Neek
    Neek Registered Users Posts: 6
    Master Explorer
    db702ceb-1837-4cc1-99f8-b72a4b68bbb2.png
  • Neek
    Neek Registered Users Posts: 6
    Master Explorer
    b3bacf9c-54b8-4d4f-8fe4-cdc30f715825.png
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    You paid for two months, once.
  • Neek
    Neek Registered Users Posts: 6
    Master Explorer
    on Nov. 2 I paid and on November 6 I was asked to pay again
    
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    Hi Neek,

    Welcome to the Community!

    I can see that you purchased a one-month subscription for GO Mobile twice. If you wish to cancel/refund the duplicate one, please get in touch with our customer support and they'll be able to do the same.

    In short, you've two months subscription and as soon the first one expires, another subscription will be activated automatically and will be valid till 2nd of January 2019. (If you don't request a refund)

    Cheers, lampard
  • Neek
    Neek Registered Users Posts: 6
    Master Explorer
    Thanks