Device don't respond — TomTom Community

Device don't respond

vaillardvaillard Posts: 1 [New Traveler]
edited January 2019 in MyDrive Connect
Hi. I have a problem with my device. I trying add it to MyDrive Connect. App recognize my device as BLUE&ME TOMTOM 2 LIVE. I click ADD, but operation takes a lot of time and at the end the application gives information that device dont respond. What can I do with that? Any ideas? Thank you in advance.

Comments

  • lampardlampard Posts: 5,142 Moderator
    Hi vaillard,

    Welcome to the Community!

    Please disconnect your device, quit MyDrive Connect and make a soft reset on the device. Once you reconnect the device, leave it connected until the updates complete.

    Let us know how it goes!

    Cheers, lampard
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