Stops not showing on TomTom Go Mobile app

ron4adams

I have planned several mult-stop routes on MyDrive, one on my laptop, and one on my tablet, and saved both. After opening Tom Tom Go app on the same tablet. both routes showed as available for navigation. However the stops did not show on the map or route bar and no voice prompt announced the arrival at these stops. While traveling the route, I was directed past each of these stops, just no visual or auditory warning that they had been reached.

cctraveler

Has anyone found a solution to this issue?

JvdZ

How exactly are you sending the route from mydrive to TomTom Go?
It indeed doesn't works when you save the route as Track in using "Add to myroutes" but works fine when you press the "Send Stops" button in the "plan route" option, where you defined these stops.

Jos

cctraveler

I've used both ways. When I use "Send Stops" it works but it changes my start destination to my current location which is not the same location as the start location of the route.

JvdZ

That makes sense as you instruct TomTom Go to navigate those points and it will start where you are at that moment, but understand this could be an issue when you want to drive a full route from it's starting point. Does it help when you add and extra point close to the first point?

Asprin

Would it not be much easier to make favorites of a planned trip.

2 years ago I made 8 different stops in a trip I took to te south of France.

Then another 6 going back to Belgium over Switzerland to Germany then to Luxembourg.

This gave me the option to bypass any stop if I did not feel like stopping there.

Plus it did not start from the beginning it it pickup from where I last stopped.


You never know when you might change your mind about a stop or running out of time and need to get to the next location.

JvdZ

When riding a route on the Motorbike, it does make sense to have the whole route loaded and have your stops properly show up in that route, so fully understand where @cctraveler is coming from. I mostly prepare motorbike routes in other tools and import the prepared GPX into TomTom, which I use to drive the track, but the stops in that route are indeed not showing anymore and need to be remembered when driving. So the same as when preparing them in mydrive,tomtom.com and saving them in myroutes.

YamFazMan

Hi
@cctraveler

cctraveler wrote: »

I've used both ways. When I use "Send Stops" it works but it changes my start destination to my current location which is not the same location as the start location of the route.

The Save & Sync option saves a .GPX Track... its basicly a bread crumb track that you follow

The Route planned directly on the device is a .ITN Route the .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

Using a .ITN Route planned on the MDW Route planner...
The latest version of MyDrive Web Route planner now uses 'Send Destination' or 'Send Stops' to send an .ITN Route
The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it send it as a Route....
(But the .ITN Route is not automatically saved in MyRoutes)
If you are using .ITN route and 'Send Stops' see my workaround below





Complex Muti Stop .ITN Route Rider 400


Be Aware....
If your starting point IS NOT your present location there's a BUG
When using the 'Send Stops' option, during an "A" to "B" route transfer where 'A' IS NOT your present location... The device drops Location "A"
This bug also applies also to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...

For more info See... https://discussions.tomtom.com/en/discussion/comment/1198253/#Comment_1198253
______________________________________

This is the workaround method I use....

The Tomtom MyDrive Web Route Planner....
Get it Here... https://mydrive.tomtom.com

(1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

(2)... Zoom in... Place a Sacrificial stop close to the Start Icon


(4)... Choose the 'Send Stops' option... The route will sync to your device

(5)... The device will calculate your route from your 'Present location'
(5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
(5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

(6)...When the route has calculated, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
The device will calculate your route from your new location

(7)... Saving the Route
'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the route name as required or simply Tap Add
_____________________________________

Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

ATB YFM

cctraveler

YFM, thanks. Workaround is a pain since I have multiple routes but ar least can now make them work.