Black Page

GooseFair
GooseFair Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
When I connect up to my drive, all I get is a black page with no facility to write on it. How do I get maps, upgrades etc?

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @GooseFair

    To update you VIA 52 you need to use MyDrive Connect get that from here
    For full details see page 140 of the manual :- http://download.tomtom.com/open/manuals/VIA_52_62/refman/TomTom-VIA-EU-RG-en-gb.pdf

    Also after each update to do a soft reset on your VIA 52, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)

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