Discussion of incorrect street names

Fuzzbyroo
Fuzzbyroo Registered Users Posts: 5
Apprentice Traveler
edited January 2019 in Map quality
Hi! I've been using TomTom Map Share Reporter to bring up errors of incorrect road/street names in Melbourne Australia. An incorrect street name finally got fixed about two months ago but now it's just recently gone back to the wrong name again. It's not updated in the system yet so if I try to change it, it still says the correct name even though it has the incorrect name on the map now and last time it took almost all year for them to fix the street name.

Is there a way to discuss with anyone from TomTom about the issue so I can explain and prove how that street name is wrong? I know there's a system on other mapping sites where a dev will ask for more information and I can explain it to them.

Thanks.

Comments

  • dhn
    dhn Posts: 33,388
     Superuser
    Support perhaps:

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • Niall
    Niall Posts: 11,141
    Superuser
    @Fuzzbyroo

    Your best bet is to talk initially to a person from Customer Services, and escalate it from there.

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • Fuzzbyroo
    Fuzzbyroo Registered Users Posts: 5
    Apprentice Traveler
    I called and they said they can't do anything, I have to wait for the edit to get approved on Map Share Reporter.

    Thanks anyway!