Have paid and ordered map but have not received it?

Ronald Fletcher
Ronald Fletcher Registered Users Posts: 1
New Traveler
edited August 2021 in Map purchase & installation
Hi,

I have ordered and paid for a current Australian map with the following details.
Order number: 40xxxxxx
1 Australia - Single Map Download $ 84.95.

However, the map has not been received after connecting my deive through MyDevice Connect. Could someone please help?

Ronald.

Mod Edit: Please do not post any personal information on a public forum!

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Call support when open to investigate:

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi Ronald,

    Your map is already assigned to the account. Perhaps try to empty the Downloads folder & try again to see if the update is offered under My Content> My Maps.

    Cheers, lampard

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