Have paid and ordered map but have not received it?

Ronald FletcherRonald Fletcher Posts: 1 [New Traveler]
edited January 26 in Map purchasing

I have ordered and paid for a current Australian map with the following details.
Order number: 40xxxxxx
1 Australia - Single Map Download $ 84.95.

However, the map has not been received after connecting my deive through MyDevice Connect. Could someone please help?


Mod Edit: Please do not post any personal information on a public forum!


  • dhndhn Posts: 32,962 Superusers
    Call support when open to investigate:

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • lampardlampard Posts: 3,686 TomTom Moderator
    Hi Ronald,

    Your map is already assigned to the account. Perhaps try to empty the Downloads folder & try again to see if the update is offered under My Content> My Maps.

    Cheers, lampard
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