I cannot reinstall TomTom Home. I'm "blind"

I926adc29-a707-433b-b34f-f5fb51773935.png have a Mazda NB1 navigator since February 2015. I have opened Tom Tom Home and it says there is an update. But it stops after few steps. 926adc29-a707-433b-b34f-f5fb51773935.png
Is says it was impossible to fully install the program. I have disinstalled the old program and start from the beginning to install Tom Tom Home. I download the program I start the procedure and after the choose of language and license I click install. And I had the same screen.
My antivirus is Bitdefender Security Tool. Any suggestion ?
Best regard to everybody
PS consider I'm italian I beg your pardon for my English
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