"Contact", in the Support pages: what does it do?

leeharveyosmond Registered Users Posts: 2
New Traveler
edited January 2019 in Travel lounge
I visited tomtom.com to file a product enhancement request for my Go 520 WiFi.
I was using Safari 12.0.1 on Mac. Login didn't work.
So I logged in using Chrome, and set out to report a website bug. I then spent about 20min looking at and exploring the site map at the bottom of the landing page; there's a Support tab and a Contact tab, but these both lead a to Contact webapp which provides canned answers to questions I didn't want to ask.

Why bother providing it?