Who do I contact for an order that hasn't arrived?

alanops3

How do I contact Tom Tom about an order marked as completed 2 months ago that hasn't arrived?
Order 407686271 was shown as awaiting stock when original order was placed then it was marked as completed not long after and invoice said being sent from China.
It hasn't shown up in Australia even though payment was made at the purchase.
Tom Tom have no links to actual locations to make this follow up happen.
HELP!

YamFazMan

Hi
Contact Tomtom Support to sort out your Account

Support Phone numbers.... Thanks to User Niall for maintaining the list
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB

Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

OR

[h2]Email Direct Link...[/h2]http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Note... You must already be logged into the site for the 'Email Direct link' to work

ATB YFM

Niall

@alanops3

Contact Customer Services


:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST