Who do I contact for an order that hasn't arrived?
alanops3
Posts: 1 [New Traveler]
How do I contact Tom Tom about an order marked as completed 2 months ago that hasn't arrived?
Order 407686271 was shown as awaiting stock when original order was placed then it was marked as completed not long after and invoice said being sent from China.
It hasn't shown up in Australia even though payment was made at the purchase.
Tom Tom have no links to actual locations to make this follow up happen.
HELP!
Order 407686271 was shown as awaiting stock when original order was placed then it was marked as completed not long after and invoice said being sent from China.
It hasn't shown up in Australia even though payment was made at the purchase.
Tom Tom have no links to actual locations to make this follow up happen.
HELP!
0
Comments
Superusers
Contact Tomtom Support to sort out your Account
Support Phone numbers.... Thanks to User Niall for maintaining the list
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
[h2]Email Direct Link...[/h2]http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You must already be logged into the site for the 'Email Direct link' to work
ATB YFM
Superuser
Contact Customer Services
:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST