Can't connect to LG G6
edited January 24
Can't connect the GPS watch, I tried everything that ppl suggested in this forum. So TOMTOM help me.
It may simply be that the phone is incompatible, but I would start from scratch. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
If you cannot get it to sync by phone you still have the computer syncing option, which is faster and more reliable anyway.
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Welcome and support
Maps and Services
RoadTrips by TomTom
Community Knowledge Base