Tomtom World 2050 — TomTom Community

Tomtom World 2050

Mike ThamMike Tham Posts: 4 [Apprentice Seeker]
edited January 2019 in Map purchasing
I bought Tomtom World 2050 several years ago & & account iwas registered in UK.
The device was always wrongly detected as Tomtom Go 1005 when
connected with MyConnect. Will this be an issue?

I will be travelling to New Zealand during the end of November.
I want to buy an new update for New Zealand Map in Singapore.
As my account was regsitered in UK, I cannot proceed to purchase.
I will need to create a new account in Singapore.

My question is will my Tomtom World 2050 continue to get my lifetime update for SEA when I create the new Singapore account for the New Zealand Map update.
Can anyone from Tomtom please kindly help me with this matter.

Best regards
Mike Tham

Comments

  • NiallNiall Posts: 10,854
    Superuser
    @Mike Tham

    With the first two characters of the serial number:- in SE Asia

    "SA">GO LIVE 1050 / GO LIVE 2050, 4GB, MyDrive Connect NAV3
    "SB">GO LIVE 1050 / GO LIVE 2050, 2GB, MyDrive Connect NAV3 Eol
    "SE">GO 1050 / GO LIVE 1050 / GO LIVE 2050, 4GB, MyDrive Connect NAV3
    "SI">GO LIVE 1050 / GO LIVE 2050 / LIVE 2050 World, 8GB + micro-SDHC, MyDrive Connect NAV3
    "SP">GO LIVE 1050 / GO LIVE 2050, 8GB, MyDrive Connect NAV3
    "ST">GO LIVE 1005 / Camper & Caravan / GO LIVE 2050 World, 8GB + micro-SDHC, MyDrive Connect NAV3

    in Europe

    "SA">GO LIVE 1005, 4GB, MyDrive Connect NAV3
    "SB">GO LIVE 1005, 2GB, MyDrive Connect NAV3 Eol
    "SE">GO 1005 / GO 2050, 4GB, MyDrive Connect NAV3
    "SI">GO LIVE 1005, 8GB, MyDrive Connect NAV3
    "SQ">GO 1005 / GO 2050, 8GB, MyDrive Connect NAV3
    "ST">GO LIVE 1005 / Camper & Caravan, 8GB + micro-SDHC, MyDrive Connect NAV3

    As long as your serial number does not start with "SB" (obsolete) then contact contact customer services to adjust your account so that you can get the map you want from the appropriate TT map shop


    :flag_sg: Singapore
    1800 622 7266
    Monday - Friday: 09:00 - 17:30
  • Mike ThamMike Tham Posts: 4 [Apprentice Seeker]
    Hi Niall
    Thank you very much for your reply.
    As my account was registered in UK, therefore there my TomTom GO 2050 World has a Serial No:SQ4422H00028.

    Is there any difference between GO1005 and GO2050 World?
    I tried calling the number 18006227266 but it was not more in use.

    I need to create a new account in Singapore in order to purchase the New Zealand Map Update. My existing account is for SEA Map Lifetime Update and with the new account for the New Zealand Map Update, will TomTom stopped sending me the SEA Map Lifetime Update?

    Your very kind assistance is greatly appreciated. Looking forward to receive help asap.

    Best Regards
    Mike Tham
  • lampardlampard Posts: 5,088 Moderator
    Hi Mike,

    Welcome to the Community!

    Please get in touch with our Australian customer support as they also handle the queries from other Asia Pacific countries. You can either drop them an email or call them directly to make the necessary changes to your account.

    Also, any new map purchase won't affect the lifetime subscription of your South East Asia map and you'll continue to get further updates.

    Cheers, lampard
  • NiallNiall Posts: 10,854
    Superuser
    @lampard

    Thank you for reaching out to @Mike Tham after my PM to you but what is the phone number he should be using?
  • SULMASIYSULMASIY Posts: 2 [Apprentice Seeker]
    Ce numéro de série ne commence pas par "SB" ( obsolète ), contactez le service clientèle de votre compte afin de vous permettre de l'obtenir.
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