TomTom VIA 1415 M- How to update this model device

debbieandjimmy

I have TomTom VIA 1415 M which is not on your list of products at tomtom.com/getstarted. Your site sends me in circles and is NOT helpful. How do I update and use this product? It is useless now as I can't insert an address to go to so it needs updating.

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http://us.support.tomtom.com/app/products/detail/p/2688

[Gelöschter Benutzer]

See here:

http://us.support.tomtom.com/app/products/detail/p/2688

LAURE123

Hi @debbieandjimmy

For the USA you must use the US site of TomTom. Identical devices don't have the same name in EU and in USA.
https://www.tomtom.com/en_us/

The "Get Started" for your Via 1415 M:
https://us.support.tomtom.com/app/getstarted/p/2688

Before updating, charge the battery of your device for at least 2 hours. For your updates launch them only one at a time, first the NavCore (internal software of the device) alone, then the map alone, ...

Regards.

Niall

@debbieandjimmy

"AY">VIA 1410 / 1415, 8GB + micro-SDHC, MyDrive Connect NAV3

Get MyDrive Connect from here https://us.support.tomtom.com/app/product_select/locale/en_US