Peugeot Boxer uconnect live traffic

Abzlad

I purchased a brand new Peugeot Boxer van last month. The TOM TOM U connect 5inch works well but the live traffic updates are all greyed out.

How can I active this?

Is there a phone number for TomTom.

Spoke to Peugeot about this. They said contact Tom tom.

Thanks

[Gelöschter Benutzer]

I guess Live Services are not intended at all.

https://www.tomtom.com/en_gb/in-dash-navigation/peugeot-boxer/

https://en.discussions.tomtom.com/built-in-car-navigation-25/live-services-on-peugeot-uconnect-5-1012223/index1.html#post1121743

Abzlad

I don't believe it. What's the point in the satnav if that feature is disabled. It's there but greyed out

Niall

@Abzlad

CS UK

:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Abzlad

Many thanks

Niall

@Abzlad

Check with CS that the SIM has been enabled

Abzlad

Where would the sim card be?

Abzlad

I mean where would it be inserted? There is no place for it with a built in satnav

[Gelöschter Benutzer]

I wonder as well.

Niall

@Abzlad

"Live" devices have it built in. It is not user replaceable

Abzlad

I'll ring the number tomorrow. Thanks for the replies.

Much appreciated

Nando10

Abzlad wrote: »

I purchased a brand new Peugeot Boxer van last month. The TOM TOM U connect 5inch works well but the live traffic updates are all greyed out.

How can I active this?

Is there a phone number for TomTom.

Spoke to Peugeot about this. They said contact Tom tom.

Thanks

Hi can you please tell me if you sorted this out as im having the same problem as mine is greyed out.
Thanks.

Nando10

Abzlad wrote: »

I purchased a brand new Peugeot Boxer van last month. The TOM TOM U connect 5inch works well but the live traffic updates are all greyed out.

How can I active this?

Is there a phone number for TomTom.

Spoke to Peugeot about this. They said contact Tom tom.

Thanks

Hi can you please tell me if you sorted this out as im having the same problem as mine is greyed out.
Thanks.

Oskar-2

There's nothing to be seen on this site that TomTom Traffic is part of the deal but I'm not familiar with this Peugeot/TomTom solution.

DougLap

Hi @Nando10

Contact Customer support. You don't say in your profile where you are so here is a link to all the numbers. Do not answer the questions but wait for an agent to answer.

https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new

Doug

Nando10

DougLap wrote: »

Hi @Nando10

Contact Customer support. You don't say in your profile where you are so here is a link to all the numbers. Do not answer the questions but wait for an agent to answer.

https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new

Doug

Sorry im in the uk.