Rider 2013 resets after disconnection from tomtom home2

sjoerd1972

Hello,

I bought a fairly new Rider 2013 (the widescreen version for the urban rider). Reason is just because I like the gui way better that my current Rider 410 (which is not a bad device tho).

I got this issue: When I disconnect it from tomtom home2 it asks me to set up the device like I just unboxed it or factory reset it. Language, map colors, items to the quick menu - all have been set to default. When I turn off/on the Rider 2013 (v3?) then it's oke.

Is this a bug or a feature - It's very annoying to tell the Rider 2013 I want the it be netherlands and set the quick menu items.

I really hope someone has an answer for that

Also - the rider2013 comes with lifetime maps - how can I check if that is active? Home2 does not give me any clues about that.

The answer is probably somewhere in de 50000 topics.

Ste7ios

About the lifetime maps: http://us.support.tomtom.com/app/answers/detail/a_id/12291/~/how-do-i-activate-lifetime-map-update-service%3F

https://uk.support.tomtom.com/app/content/id/9/locale/en_gb

sjoerd1972

Ste7ios wrote:

About the lifetime maps: http://us.support.tomtom.com/app/answers/detail/a_id/12291/~/how-do-i-activate-lifetime-map-update-service%3Fhttps://uk.support.tomtom.com/app/content/id/9/locale/en_gb

I figured it out. It seems when I'm logged in on the tomtom website I can see my device : https://www.tomtom.com/nl_nl/account/details.html. It says "Western Europe - Lifetime* Maps GEACTIVEERD" - Cool



But the other question remains: Why oh why do I need the set the device (like on first use) after it has been connected to tomtom home? Even after a doing nothing I need to set language and such. That's bloody annoying and I think this is not the intended behaviour.

Ste7ios

Something is wrong with the firmware installation or the Home app or both of them.

Doing a factory reset and reinstall the software may help.

sjoerd1972

Just did a factory reset (from option -> factory reset) en reinstalled tomtom home2 - but the problem remains. How can I reinstall the firmware ? - Tomtomhome2 keep whining about it's unable to update "navigate to a postcode/zipcode" but that something I can ignore can I ?

sjoerd1972

Nobody knows what's going on here?
I connect de Rider 2013 to tomtom home and after I disconnect it I need to set language, left- or righthand usage and so one. Every time.. I wanted to call tomtom support but that is gone.. "Use forum" but.....

Ste7ios

Take a look here:

https://www.tomtomforums.com/threads/old-style-tomtom-acting-up-part-1-first-steps-in-system-recovery.27292/

https://www.tomtomforums.com/threads/old-style-tomtom-acting-up-part-2-how-to-reinstall-fresh-software-using-home.27294/

Don’t forget to backup your device.

sjoerd1972

Hi Ste7ios.

I did all that - i even found a link to clear the flash which kinda resembles the problem:
https://uk.support.tomtom.com/app/answers/detail/a_id/6178/~/navigation-device-does-not-keep-settings

So

• i did a reset (black screen, tiny characters)
• I reinstalled the latest software (removed from the device using tomtomhome) for the rider which is 9.5
• Did other reset
• I cleared flash couple of times using the like i posted

But after disconnecting the rider 2013 from the pc (using tomtom home 2 or not) it factory resets.... There should be proper support for this issue other then this forum.

I cannot pinpoint where the problem lays.. As soon as I tap "yes" to connect the pc the harm is done and i cannot see any file having the changed timestamp to the time when I tapped Yes (or I don't know where to look)

sjoerd1972

Well.. so much for tomtom support then I guess ? Disappointing. The Rider 2013 still has support but what does than mean if no tomtom representative is willing to show his or her face here or having us, the customer, no means in contacting them directly..

Ste7ios

In general this isn’t the right place to receive support. There’s no support personnel here at all. It’s only a user forum with some moderation by the company...

The only support is provided through their support page, like https://uk.support.tomtom.com/app/contact/p/4715 when the device is still supported by phone or email...

The moderators here may promote / remind support an already open case...


https://en.discussions.tomtom.com/site/terms

sjoerd1972

Oh damn - was under the impression that all official support moved to the forums.. I was able to email support - It also turned out that my antivirus suit was preventing me from accessing the page properly - some part got filtered out

sjoerd1972

So - I received an answer from tomtom - The support employee evaluated the issue and told me it's a bug in the software and that he reported it to the development-team. I'm afraid nothing will happen since the device is discontinued.

Ste7ios

What I was afraid, too...