Rider 2013 resets after disconnection from tomtom home2
sjoerd1972
Posts: 8 [Legendary Explorer]
Hello,
I bought a fairly new Rider 2013 (the widescreen version for the urban rider). Reason is just because I like the gui way better that my current Rider 410 (which is not a bad device tho).
I got this issue: When I disconnect it from tomtom home2 it asks me to set up the device like I just unboxed it or factory reset it. Language, map colors, items to the quick menu - all have been set to default. When I turn off/on the Rider 2013 (v3?) then it's oke.
Is this a bug or a feature - It's very annoying to tell the Rider 2013 I want the it be netherlands and set the quick menu items.
I really hope someone has an answer for that
Also - the rider2013 comes with lifetime maps - how can I check if that is active? Home2 does not give me any clues about that.
The answer is probably somewhere in de 50000 topics.
I bought a fairly new Rider 2013 (the widescreen version for the urban rider). Reason is just because I like the gui way better that my current Rider 410 (which is not a bad device tho).
I got this issue: When I disconnect it from tomtom home2 it asks me to set up the device like I just unboxed it or factory reset it. Language, map colors, items to the quick menu - all have been set to default. When I turn off/on the Rider 2013 (v3?) then it's oke.
Is this a bug or a feature - It's very annoying to tell the Rider 2013 I want the it be netherlands and set the quick menu items.
I really hope someone has an answer for that
Also - the rider2013 comes with lifetime maps - how can I check if that is active? Home2 does not give me any clues about that.
The answer is probably somewhere in de 50000 topics.
0
Comments
Superuser
https://uk.support.tomtom.com/app/content/id/9/locale/en_gb
I figured it out. It seems when I'm logged in on the tomtom website I can see my device : https://www.tomtom.com/nl_nl/account/details.html. It says "Western Europe - Lifetime* Maps GEACTIVEERD" - Cool
But the other question remains: Why oh why do I need the set the device (like on first use) after it has been connected to tomtom home? Even after a doing nothing I need to set language and such. That's bloody annoying and I think this is not the intended behaviour.
Superuser
Doing a factory reset and reinstall the software may help.
I connect de Rider 2013 to tomtom home and after I disconnect it I need to set language, left- or righthand usage and so one. Every time.. I wanted to call tomtom support but that is gone.. "Use forum" but.....
Superuser
https://www.tomtomforums.com/threads/old-style-tomtom-acting-up-part-1-first-steps-in-system-recovery.27292/
https://www.tomtomforums.com/threads/old-style-tomtom-acting-up-part-2-how-to-reinstall-fresh-software-using-home.27294/
Don’t forget to backup your device.
I did all that - i even found a link to clear the flash which kinda resembles the problem:
https://uk.support.tomtom.com/app/answers/detail/a_id/6178/~/navigation-device-does-not-keep-settings
So
- i did a reset (black screen, tiny characters)
- I reinstalled the latest software (removed from the device using tomtomhome) for the rider which is 9.5
- Did other reset
- I cleared flash couple of times using the like i posted
But after disconnecting the rider 2013 from the pc (using tomtom home 2 or not) it factory resets.... There should be proper support for this issue other then this forum.I cannot pinpoint where the problem lays.. As soon as I tap "yes" to connect the pc the harm is done and i cannot see any file having the changed timestamp to the time when I tapped Yes (or I don't know where to look)
Superuser
The only support is provided through their support page, like https://uk.support.tomtom.com/app/contact/p/4715 when the device is still supported by phone or email...
The moderators here may promote / remind support an already open case...
https://en.discussions.tomtom.com/site/terms
Superuser