Start 20 not starting !!

Chris-Noc

When I switch on my Start 20 I get the drum roll but then nothing!! just a blank screen and it doesn't connect to MyDriveConnect any ideas please?

dhn

When it is connected to the computer, do you still get the blank screen after boot up? Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

Also, it may be a symptom of a failing battery.

Chris-Noc

Yes still get the blank screen when connected, I've tried resetting it connected and not connected. I would think that it may be a battery problem as it has been on charge overnight and still has the problem.... is it possible to change the battery ?

Niall

@Chris-Noc

In UK
"AO">Start 20, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
"AP">Start 20, 4GB + micro-SDHC, MyDrive Connect NAV3
"AY">Start 20, 8GB + micro-SDHC, MyDrive Connect NAV3

in US
"AP">VIA 1400 / 1405, 4GB + micro-SDHC, MyDrive Connect NAV3
"AY">VIA 1410 / 1415, 8GB + micro-SDHC, MyDrive Connect NAV3

So unless the serial number of your START 20 does not start with "AO" (which is now obsolete ) then you can get a battery here
https://www.newpower99.com/TomTom_Via_1400_Battery_Replacement_Kit_p/tomtom via 1400.htm
or
https://www.newpower99.com/TomTom_Via_1410_Battery_Replacement_Kit_p/tomtom via 1410.htm

dhn

See here:

[video]

Chris-Noc

dhn AND Niall many thanks for your help and advice. I'll try replacing the battery !!
Thanks again