Lost activity — TomTom Community

Lost activity

Enrico.GEnrico.G Posts: 1 [New Traveler]
edited January 2019 in TomTom Adventurer
Yesterday I went out for a run. I did set exercise mode in my Tom tom adventurer for a 8x800 meters run.
I stopped my watch as usual, but when I saw the run chronology the activity did not appear. I did the sync with the App and it show me like a walked all day for 16 km, but I did a run of almost 9km.
Anyone knows why?
Thank you and sorry for my English.

Comments

  • tfarabaughtfarabaugh Posts: 16,527
    Superusers
    It failed for some reason, it happens once in awhile unfortunately. If it is not showing up in the history it is gone. The steps are from the 24/7 activity tracker, which is a separate system apart form the sports activity tracking so it will still track steps even if it fails to save the sports activity.

    I imagine this is not what you were hoping to hear but let me know if this answered your question. If it did, please mark it as a solution so other can look for it if they have the same question.
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