MyDrive Connect

No 'Manage Community Content'

GershieGershie Posts: 11 [Master Explorer]
edited January 29 in MyDrive Connect
I have several problems but one is that I have no 'Manage Community Content' option available on My Drive Connect. Software is the latest version. Any Ideas?

Comments

  • YamFazManYamFazMan Posts: 13,602 Superusers
    Hi
    @Gershie

    For your Pro Live 5150
    Re... Your NAV3 Device.....
    Get the latest MyDrive Connect Here.....
    www.tomtom.com/getstarted
    _______________________________________

    Method (1)
    (1)... If you’re running the latest MyDrive Connect… The menu has changed slightly.....
    (2)... With your device turned on and plugged into the PC USB port
    (3)... MyDrive loaded and the MyDrive showing on the PC Taskbar
    (4)... RIGHT CLICK On the Tomtom Icon on the PC Taskbar
    (5)... Click on the link "Manage Community Content" (See below image)

    The below image is 2X normal size65ca4ceb-3ca6-4a4b-bf85-0f0455e9577a.png________________________________________

    Note... If you're using Hidden Icons on your PC's Task Bar
    (1)... Click on the up arrow ^ Icon on the task bar to access the Tomtom Icon
    (2)... RIGHT CLICK on the Tomtom Icon
    (3)... Click on the link "Manage Community Content"

    bd4428ef-8606-4d8b-a4d8-f3b613829c17.png________________________________________

    Method (2)
    Direct Web Address link to "Manage Community Content"
    (1)... With you device turned on and plugged into the PC USB port
    (2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
    (3)... Click on the Link below to open the "Manage Community Content" page

    http://169.254.255.1/pcmi/?locale=en_gb
    _______________________________________

    After using Method (1) or (2) to access the "Manage Community Content" menu install your .Ov2 and associated .bmp file Here.....

    aca811fa-8513-49df-8494-4e69892b73f0.png
    _____________________________________________________
    _____________________________________________________

    [h3]For your Professional 6250[/h3]The NAV5 (Wi-Fi) devices like you’re Professional 6250 update using Wi-Fi...
    All the update actions are executed on the device...

    Option... (1) Connected Wifi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ______________________________
    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

    870d2bce-aa69-408c-b876-cf4aeb5e2fb5.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    To install POIs Etc... See the MyDrive Web Route planner
    https://mydrive.tomtom.com

    How to import POIs, GPX files and Favourites in MyDrive
    TomTom Video Using the MyDrive Web Route planner....


    ATB YFM
  • GershieGershie Posts: 11 [Master Explorer]
    YamFaxMan... many thanks. However, I have previously done all you have said and the result is...

    75fabae2-6eb7-41b9-b9d0-b925e0d03250.jpg

    'Manage Community Content' does not appear in the Menu.
  • YamFazManYamFazMan Posts: 13,602 Superusers
    Hi
    @Gershie

    This is for your Pro Live 5150 ???
    Your Professional 6250 has no Access to "Manage Community Content"

    Did you try....
    Method... (2)
    Direct Web Address link to "Manage Community Content"
    (1)... With you device turned on and plugged into the PC USB port
    (2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
    (3)... Click on the Link below to open the "Manage Community Content" page

    http://169.254.255.1/pcmi/?locale=en_gb

    ATB YFM
  • GershieGershie Posts: 11 [Master Explorer]
    YamFaxMan... many thanks again. I am discussing the Pro Live 5150. However, it still remains as was with no progress apart from the Red Cross symbol. I have left a message with support but no response as yet.

    My 6250 continues to do the job but it was always nice to have the backup.

    By the way, your link just times out!
  • YamFazManYamFazMan Posts: 13,602 Superusers
    Hi
    @Gershie

    Phone Tomtom support....
    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    ATB YFM
  • lampardlampard Posts: 3,755 TomTom Moderator
    Gershie wrote:
    YamFaxMan... many thanks again. I am discussing the Pro Live 5150. However, it still remains as was with no progress apart from the Red Cross symbol. I have left a message with support but no response as yet.
    I've sent a heads-up to the customer support and someone will get in touch with you shortly.

    Cheers, lampard
  • YamFazManYamFazMan Posts: 13,602 Superusers
    Hi
    @Gershie

    [h3]Navigation device not starting or displaying a cross[/h3]https://uk.support.tomtom.com/app/answers/detail/a_id/1898

    ATB YFM
  • GershieGershie Posts: 11 [Master Explorer]
    The Response from Customer Care.. Would not be so bad but I purchased 18 months of Live Update this year... Now I can't use it.... Thanks for your help YamFazMan :monkey_face:

    Dear Mr xxxxxxxx,

    This is Sally again from TomTom Customer Support. Thank you for your response.

    We are really sorry but unfortunately we have stopped the repair for this device.

    However, as a loyal customer, I am very happy to offer you a 25% loyalty discount on any of our current personal navigation devices.
    I have included a list of our current car navigation models below. If you wish to have a closer look at them please go to the TomTom web site by clicking on the following link: http://tomtom.com/en_gb/sat-nav/car-sat-nav/#productLineup .
    Awaiting your response.

    With Kind Regards,
    Sally.T
    The TomTom Customer Care Team
  • dvtrvdvtrv Posts: 3 [Apprentice Traveler]
    I am attempting to move my poi’, previous saved destinations from my TT One IQ routes to my new TT Via 52 but am stuck as right clicking the MyDrive Connect does not have a “Manage Community Content”.

    I’ve searched and cannot find resolution.

    can anyone assist please?

    thank you
  • YamFazManYamFazMan Posts: 13,602 Superusers
    Hi
    @dvtrv

    See Tomtom video... How to import POIs, GPX files and Favourites in MyDrive
    Here...

    MyDrive Web Route planner Here... https://mydrive.tomtom.com

    ATB YFM
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