Bracelet warranty

Portugalmike
Portugalmike Registered Users Posts: 15
Apprentice Seeker
edited January 24 in TomTom Sports
Hello, I bought my Tomtom watch in January and I do not do intensive use. The bracelet scratched in the area of ​​battery charging.
I handed over the watch to the place where I bought it and the receptionist also noticed that the bracelet was torn from the inside out. After taking photos it ended up ripping more.

best Regards.

Michael Lopes

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    The strap is covered under warranty. Either use the self-service site in the link below or call Customer support and they will take care of it, assuming they have any left (since TT Sports went out of business and ceased all production and development almost a year ago, supplies seem to be running low). To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches). The best way to avoid damaging the strap is to not take the watch out of the strap when charging. It is designed so that the dock slips between the watch and the band which limits the amount of twisting. Also, when taking it on and off do not yank on the strap, pull it gently to the desired tightness then snap it in place, which puts less stress on rubber.

    https://uk.support.tomtom.com/app/strap_repair

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Portugalmike
    Portugalmike Registered Users Posts: 15
    Apprentice Seeker
    Hello,
    Thanks for replying, I never took the watch strap to charge the battery.
    Best regards.
  • Portugalmike
    Portugalmike Registered Users Posts: 15
    Apprentice Seeker
    I can not fill in the data on the uploaded link
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi Portugalmike,

    Please try this link here from Portugal locale: https://pt.support.tomtom.com/app/strap_request

    Cheers, lampard