map updates for "obsolete product"

ronk1234
ronk1234 Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
Why can't I update my tomtom xl. I know that it is obsolete, however, I am supposed to have lifetime updates on the maps. Good news- I am still alive!

Comments

  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @ronk1234


    Tomtom EOL (End of Life)

    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....
    https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
    ________________________________

    If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

    When calling....
    Tomtom are monitoring Eol support by an Auto Response System
    When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

    :flag_ca: Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    :flag_ca: Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT

    ATB YFM
  • Skarz
    Skarz Registered Users Posts: 1
    Apprentice Traveler
    I can't describe how angry I am that my GO730 is now classed as obsolete! It is beggars belief that there is not a free replacement offered only 30% discount of newer models. Utterly disgraceful. I have just read that Apple and Samsung have been fined billions for similiar tactics. See you in the news headlines soon TOMTOM!!

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