Not connecting to Sports App — TomTom Community

Spark, Spark 3, Runner 2 and Runner 3

Not connecting to Sports App

LindyNLindyN Posts: 5 [Apprentice Traveler]
edited January 2019 in Spark, Spark 3, Runner 2 and Runner 3
My TomTom Runner 3 watch is not connecting to my Sports App on my Huawei phone. It has not given me trouble before. I updated watch on computer yesterday. Please help. Many thanks.

Comments

  • lampardlampard Posts: 5,189 Moderator
    Hello Lindy,

    Welcome to the Community!

    We only have issues with the Huawei P8 or P8 Lite phone models which are not pairing with the Spark watches. You can follow the steps in the public FAQ by starting from scratch and reset the connections by removing the existing Bluetooth connections from your smartphone, see here: Android/iOS

    Cheers, lampard
  • LindyNLindyN Posts: 5 [Apprentice Traveler]
    Thanks so much Lampard. Will give it a bash. Rgds. Lindy
  • LindyNLindyN Posts: 5 [Apprentice Traveler]
    Thanks so much Lampard.... It worked!!!!
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