Not connecting to Sports App

LindyN
LindyN Registered Users Posts: 5
Apprentice Traveler
edited January 24 in TomTom Sports
My TomTom Runner 3 watch is not connecting to my Sports App on my Huawei phone. It has not given me trouble before. I updated watch on computer yesterday. Please help. Many thanks.

Comments

  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hello Lindy,

    Welcome to the Community!

    We only have issues with the Huawei P8 or P8 Lite phone models which are not pairing with the Spark watches. You can follow the steps in the public FAQ by starting from scratch and reset the connections by removing the existing Bluetooth connections from your smartphone, see here: Android/iOS

    Cheers, lampard
  • LindyN
    LindyN Registered Users Posts: 5
    Apprentice Traveler
    Thanks so much Lampard. Will give it a bash. Rgds. Lindy
  • LindyN
    LindyN Registered Users Posts: 5
    Apprentice Traveler
    Thanks so much Lampard.... It worked!!!!